Leak Detection Technician (USA)

The role

We are looking for a practical, safety-focused and customer-oriented Leak Detection Technician to carry out safe, accurate and efficient investigation, validation and confirmation of water leakage within water distribution networks. Reporting to the Field Operations Manager, this field-based role will also act as a frontline trainer, mentor and advocate for FIDO technology and associated field practices. 

Alongside delivering high-quality field investigations informed by FIDO technology, you will train and enable customers and delivery partners so they understand correct field techniques, data expectations and how to apply FIDO technology effectively to achieve non-revenue water outcomes. 

What you’ll do

• Deliver field operations across FIDO Tech and Aqua Plus programmes in line with agreed plans, priorities and operational standards.
• Carry out safe, accurate and efficient leakage investigations, ensuring work is completed to required quality, technical and reporting standards.
• Use field insight and data outputs to prioritise investigations and support delivery outcomes.
• Provide clear updates on progress, risks, constraints and field findings to Operations, Project Delivery and Technical teams.
• Support customers and delivery partners through practical field-based coaching, demonstrations and guidance.
• Promote correct use of FIDO Sensors, Relays and associated field practices.
• Act as a frontline advocate for FIDO technology, clearly explaining what we do, why it matters and how it supports operational results.
• Work in full compliance with health and safety legislation, company policies, risk assessments and method statements.
• Travel across UK field locations and internationally as required to support operational delivery, customer onboarding and training activity.

About you

• You’ll have experience in field-based leakage detection or related water network investigation work, with practical experience using listening devices, correlators or similar equipment.
• You understand water distribution networks, leakage behaviour and non-revenue water principles.
• You demonstrate a methodical, evidence-led approach to investigation and problem solving.
• You’ll have the ability to interpret data outputs and use them to inform field activity.
• You’re a clear communicator, with the ability to explain technical information to both technical and non-technical audiences.
• You have strong customer engagement skills and confidence working alongside customers, partners and operational teams.
• You have demonstrable experience working safely in operational or safety-critical environments.
• You must have a full UK Driving licence.
• You must be able to travel across UK field locations, attend the Wigan office and travel internationally when required. This includes having appropriate passport and/or documentation to travel overseas.
• Experience in field-based leakage detection or related water network investigation work.
• An understanding of water distribution networks, leakage behaviour and leakage validation requirements.
• Practical experience using acoustic listening devices, correlators or similar equipment is desirable.
• Experience working safely in operational or safety-critical environments.
• Strong practical investigation skills and a methodical, evidence-led approach.
• Ability to interpret data outputs and prioritise field activity effectively.
• Ability to communicate technical findings and training material clearly to technical and non-technical stakeholders.
• Strong customer engagement skills and confidence coaching customers, partners and operational teams.
• Ability to undertake physical work outdoors in varied field conditions.
• A valid driver’s licence.
• An appropriate passport and any other documentation needed to travel internationally as required.

About You

• Experience working safely in operational or safety-critical environments.
• Strong practical investigation skills and a methodical, evidence-led approach.
• Ability to interpret data outputs and prioritise field activity effectively.
• Ability to communicate technical findings and training material clearly to technical and non-technical stakeholders.
• Strong customer engagement skills and confidence coaching customers, partners and operational teams.
• Ability to undertake physical work outdoors in varied field conditions.
• A valid driver’s licence.
• An appropriate passport and any other documentation needed to travel internationally as required.

What We Offer

• A mission with purpose: tackling global water scarcity with cutting edge AI and acoustic technology.
• Real world impact: see the direct results of your work through hands-on field investigations, customer support and improved leakage outcomes.
• Opportunity to collaborate with utilities, delivery partners and internal technical teams.
• Competitive package including equity options and flexibility where the role requirements allow.
• Opportunity to grow and build your technical, operational and customer expertise within a rapidly scaling technology business.

About FIDO Tech

FIDO Tech is an AI‑driven technology business addressing one of the world’s most urgent challenges: water scarcity. Using advanced AI and acoustic technology, FIDO enables water utilities globally to detect leaks with unprecedented accuracy, speed, and cost efficiency. 

Beyond utilities, FIDO works with corporate clients to build a catalytic community between corporates, utilities, and technology providers helping organisations strengthen ESG reporting, improve supply chain resilience, and reduce water‑related operational risks across their global footprints. 

How to apply

Please submit your CV and a covering letter outlining your experience and why you would be a great fit for this role at FIDO Tech.

At FIDO Tech we are committed to creating an inclusive and diversive workforce. We encourage applicants from backgrounds to apply.